Privacy Policy

1. Introduction

Mindara is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services.

We comply with Singapore's Personal Data Protection Act (PDPA) and implement appropriate measures to ensure your data is handled responsibly and securely.

For questions about this policy or how we handle your data, please contact us at [email protected]

2. Information We Collect

2.1 Information You Provide

We collect personal data that you voluntarily provide to us when you:

• Submit inquiry forms or contact us
• Request information about our services
• Engage us for AI integration projects
• Communicate with us via email or phone

This information may include your name, email address, phone number, company name, job title, and any other information you choose to share.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your inquiries and provide information about our services
• To deliver AI integration services and support
• To communicate with you about projects, updates, and service-related matters
• To improve our website and service offerings
• To comply with legal obligations and protect our rights
• To analyze usage patterns and optimize user experience

Legal Basis for Processing

We process your personal data based on:

• Your consent, which you can withdraw at any time
• Contract fulfillment when providing services to you
• Legitimate business interests in improving our services
• Legal compliance requirements

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

4.1 Service Providers

We may engage trusted third-party service providers to support our operations, such as hosting services, analytics tools, or communication platforms. These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your personal data if required by law, court order, or government authority, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel
• Regular security audits and assessments
• Employee training on data protection practices

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot provide an absolute guarantee of security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Generally, we retain:

• Contact information and inquiry data: 3 years from last contact
• Client project data: 7 years from project completion
• Financial records: As required by Singapore tax regulations
• Website analytics data: 24 months

7. Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

7.1 Right to Access

You may request access to the personal data we hold about you and receive information about how we process it.

7.2 Right to Correction

You may request correction of inaccurate or incomplete personal data we hold about you.

7.3 Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before your withdrawal.

7.4 Right to Data Portability

You may request to receive your personal data in a structured, commonly used format for transfer to another service provider.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer your data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: